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The General Data Protection Regulation

The General Data Protection Regulation (AVG) applies from 25 May 2018. The AVG regulates the protection of personal data. Dierenkliniek Den Heuvel B.V. considers the protection of your personal data very important and is pleased to inform you about the way in which we handle your personal data by means of this privacy statement.

Personal data that we process

Dierenkliniek Den Heuvel B.V. processes your personal data because you make use of our services and/or because you provide these to us yourself. Below, you will find an overview of the personal data that we process:

  • full name;
  • address details;
  • telephone number;
  • email address;
  • IP address;
  • location details;
  • data on the activities of website visitors;
  • web browsing behaviour;
  • internet browser and device type.

Our website and/or service has no intention of collecting data on website visitors younger than 16, unless they have permission from their parents or guardian. However, we cannot check whether a visitor is older than 16. Therefore we advise parents to be involved in their children’s online activities in order to prevent that data on their children are collected without their parents’ permission. If you are convinced that we have collected personal data on a minor without permission, please contact us via info@dierenkliniekdenheuvel.nl and we will remove this information.

What do we use your data for?

We process data because this is necessary for the execution of the agreement. We may also process personal data when this is required under a statutory obligation. Personal data may also be processed on the basis of your consent.

We process your personal data for the following purposes:

  • treatment of your pet;
  • referral of your pet to a specialist;
  • invoice of treatment of your pet;
  • to forward the data of your pet for an examination in connection with breeding suitability;
  • to forward your data to a debt collection agency in the event of outstanding invoices;
  • telephone or email contact;
  • we improve the website through analysis of anonymous visitor/surfing behaviour on our website;
  • in order to meet a statutory obligation, e.g. under the tax law.

Automated decision-making

Dierenkliniek Den Heuvel B.V. does not take any decisions based on automated processing on matters that may have (considerable) consequences for individuals.

How long do we store your data?

Dierenkliniek Den Heuvel B.V. does not store your data longer than strictly necessary to meet the purposes for which your data are collected.

We use your personal data as long as is necessary to meet the purposes we mention in this statement or to meet statutory (storage) obligations.

Sharing personal data with third parties

Dierenkliniek Den Heuvel B.V.  will not sell your data to third parties and will only provide these if this is necessary for the execution of our agreement or to meet a statutory obligation. We will conclude a processing agreement with the companies that process your data on our instructions, to ensure a same level of protection and confidentiality of your data. Dierenkliniek Den Heuvel B.V.  remains responsible for this processing.

Cookies

Dierenkliniek Den Heuvel B.V. uses functional, analytical and tracking cookies. Cookies are small text files that are stored on your computer or mobile device when you visit the website. Dierenkliniek Den Heuvel B.V. uses cookies with a purely technical functionality. These ensure that the website works properly and that your preferred settings, for example, are remembered. These cookies are also used to make the website work properly and to be able to optimise it. Also, we place cookies that keep track of your surfing behaviour which allows us to offer customised content and advertising. When you first visited our website, we already informed you about these cookies and asked your permission to place these. You can state that you don’t want cookies by setting your internet browser in such a way that it no longer stores cookies.

Below you will find an overview:

CookieSourcePurpose
_gaDierenkliniekdenheuvel.comThis cookie originates from Google Analytics. With Google Analytics, we measure anonymously how you use our website, which allows us to improve our website.2 years
_gidDierenkliniekdenheuvel.comThis cookie originates from Google Analytics. With Google Analytics, we measure anonymously how you use our website, which allows us to improve our website.24 hours
cookie_notice_acceptedDierenkliniekdenheuvel.comWe use this cookie to remember whether or not you have closed the cookie notification.6 months
GPSYouTubeThis cookie is placed by YouTube. Registers a unique ID on your mobile device to enable tracking based on geographical GPS location.
Google Privacy and conditions
IDEDoubleClickCookie that provides insight into which media used by Google Adwords are effective. Based on this, we also pay the online media partner.
Google Privacy and conditions
Maximum 1 year after session/update.
1P_JAR (after acceptance)GoogleThese cookies are used by Google in order to show adjusted advertisements on Google sites based on recent searches and previous interactions.
Google Privacy and conditions
CONSENT (after acceptance)GoogleThese cookies are used by Google in order to show adjusted advertisements on Google sites based on recent searches and previous interactions.
Google Privacy and conditions
At the end of the session
NIDGoogleThis cookie is placed by YouTube to store preferences.
Google Privacy and conditions
PREFYouTubeThis cookie stores your preferences and other information, in particular the language of preference.
Google Privacy and conditions
10 years after setting / update
VISITOR_INFO1_LIVEYouTubeThis cookie is placed by YouTube and measures your bandwidth to determine whether you get to see the new or the old player-interface.
Google Privacy and conditions
Maximum of 7 months
YSCYouTubeThis cookie is set by YouTube’s video service on pages with embedded YouTube videos.

Google Privacy and conditions

At the end of the session
__lc.visitor_id.xxxxxxxKlantenvertellen.nl
_gaKlantenvertellen.nl2 years
_gidKlantenvertellen.nl24 hours
lc_ssoxxxxxxxKlantenvertellen.nl
lc_window_stateKlantenvertellen.nl

Social Media buttons

We have included the social media buttons on this website to share pages via social media networks Linkedin, Twitter, Facebook and Google+. If you click on these buttons, the personal data are processed by the relevant social media network. Read the privacy statements of LinkedIn, Twitter, Facebook and Google+ to see how these networks handle your personal data.

View, adjust or remove data

You have the right to request Dierenkliniek Den Heuvel B.V. to view, improve, supplement, remove or block your personal data. After your request has been received, you will be provided with an overview of your personal data. If, as a result, any inaccuracies are apparent, you may request to adjust, supplement, remove or block your data. Any questions about this privacy statemen or a request to view, improve, supplement, remove or block your personal data can at all times be sent by email to:

info@dierenkliniekdenheuvel.nl

or:

Dierenkliniek Den Heuvel B.V.
Oirschotseweg 113A
5684 NH Best

Dierenkliniek Den Heuvel B.V. also wishes to point out to you that you may lodge a complaint with the Dutch Data Protection Authority.

Security of personal data

Dierenkliniek Den Heuvel B.V. takes the protection of your data very seriously and takes appropriate measures to combat abuse, loss, unauthorised access, undesired disclosure and unpermitted changes. If you feel that your data are not properly protected or if there are any indications of abuse, please contact us via info@dierenkliniekdenheuvel.nl.

We can always be reached by telephone 0499-374 205